Fresenius Kabi operates blood centers throughout the US and the world, and they’d been coordinating repairs, maintenance and technical training manually – a highly time-consuming process. They wanted a one-stop platform where technicians could find all necessary information in order to complete repairs as efficiently as possible.
We built a custom site featuring a wide range of actionable content on the repair and maintenance of Fresenius Kabi’s blood collection technology. On the new site, technicians can view and download machine repair manuals, watch tutorial videos, place orders for parts with PO approval, track shipping, document machine maintenance, and book classes for training.
On this new portal, technicians can address most of their needs in a self-service environment, enabling them to complete their tasks more efficiently, and identify opportunities for improvement and career growth. Once the site goes live, it will replace Fresenius Kabi’s widely dispersed system of resources with a single intuitive self-education and repair dashboard.
Technicians can address their needs in a self-service environment, enabling them to complete their tasks more efficiently, and identify opportunities for improvement and career growth.
One year after launch the new portal has replaced all previous platforms and become the global hub for all blood collection devices. The system has been expanded with site level management, budget tracking and a shared community for technicians.